Shipping policy

1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Order Details’.

2. A tracking number will be sent to you by email once your item is shipped out.

3. To check shipping details, please see the following table.

Region Processing Time Delivery Time
USA  1-2 Business days 3-10 Business days
CA  1-2 Business days 3-15 Business days
AU  1-2 Business days 4-15 Business Days

 

*Due to the current global pandemic, orders shipping to Russia are experiencing a delay. If you wish to ship to Russia, please contact us before you place the order, as we may not guarantee delivery in the proposed timeframe.

*All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.

Note:
1) The delivery time does not include the processing time required (1.which is usually 2 working days)
2) 2. If you have requested an item to be customized or monogrammed, please allow four or more working days within the processing time.
3) We cannot deliver to PO Boxes and Military Addresses (APO, FPO).
4) Before you place your order, please confirm the shipping address, as later changes may result in additional charges.

EMPLOYEE SAFETY
Making sure that our employees and their families are safe is very important to us. We’re helping all employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance work with family and childcare responsibilities more easily.

For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and well-being. Employees are able to have their temperature checked and we’re following strict hand washing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.

PRODUCT SAFETY
From the factory floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. Our factories, warehouses, and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterward.

CONTACT US
If you still require help, Please feel free to CONTACT US.